Identify the Claim
Confirm the claimant, your details, the claim number, the amount being sought and the court or online service dealing with the claim.
A court claim is not the same thing as a CCJ. It is the start of formal court proceedings and gives you an opportunity to respond before judgment is entered.
If you have received a County Court claim form or notification of a money claim, do not ignore it. The paperwork should identify the claim, the amount being sought and how and when you need to respond. Understanding the documents and the applicable response deadline is an important first step.
Establish who is making the claim, what is being claimed and which court process is being used.
Read the claim and particulars and identify the applicable response instructions and deadline.
Gather relevant agreements, statements, payments and correspondence connected with the claim.
Establish the appropriate response route and obtain authorised legal or debt advice where required.
A County Court money claim is a formal civil court process used by a person or organisation seeking payment from another person or business.
If a claim has been issued against you, the paperwork should be read carefully. It identifies the parties and the claim being made and provides information about how the proceedings should be responded to.
The issue of a claim starts court proceedings. It does not, by itself, mean that a County Court Judgment has already been entered against you. The claim gives you an opportunity to respond through the applicable court procedure before the case reaches judgment.
The precise format can depend on how the claim was issued, but the documents should provide the information needed to identify the case and understand the claim being made.
The documents identify the claimant making the claim and the defendant against whom the proceedings have been brought.
The claim form and particulars explain the basis on which the claimant says money or another remedy is due.
For a money claim, the documents may show the amount claimed together with court fees, interest or legal costs where applicable.
The documents or accompanying instructions should explain how the claim can be responded to and provide information needed to identify the applicable deadline.
The claimant is the person, business or organisation that has asked the court to issue the claim. In a debt-related money claim, this may be an original creditor or another party asserting a right to recover the money.
The defendant is the person or business against whom the claim has been issued. If you are named as the defendant, it is important to read the claim and follow the response instructions applying to your case.
Proceedings have been started and the claimant is asking the court to determine the claim. The defendant has an opportunity to respond in accordance with the applicable procedure.
A judgment is a formal decision or order of the court. A judgment can arise in different circumstances, including where a claim is admitted, determined by the court or, subject to the rules, where a defendant does not respond.
A court claim is part of formal legal proceedings and can carry response deadlines. Follow the instructions on the claim or accompanying correspondence and establish the applicable deadline promptly. If legal advice about the merits of the claim or how it should be defended is required, that advice should be obtained from an appropriately authorised legal professional.
Receiving court papers can feel serious, but the first priority is to establish exactly what has been sent and when a response is required.
Do not decide what to do from the first page alone. Keep the complete claim documents together and work through them methodically.
A court claim is formal legal correspondence. Establish who is making the claim, what is being claimed, which court process or service is being used and the date by which your response must be made.
Confirm the claimant, your details, the claim number, the amount being sought and the court or online service dealing with the claim.
Read the claim form, particulars of claim and any accompanying response instructions. The particulars explain the basis on which the claimant says the claim is being made.
Court proceedings operate to formal time limits. Check the documents and applicable procedure carefully rather than assuming the deadline runs simply from the day you opened the letter.
Gather agreements, statements, invoices, payment records, notices, emails and earlier creditor correspondence that may relate to the claim.
Depending on the circumstances, the court procedure may involve payment, an admission, a defence, an acknowledgment of service or another appropriate procedural response. Obtain authorised advice where needed.
Different court claim routes can have different procedural requirements. GOV.UK tells defendants to respond by the date applicable to the claim and to follow the instructions in the letter or email they receive.
For standard Part 7 proceedings, the Civil Procedure Rules contain rules about service, acknowledgments of service and the time for filing a defence. We explain those rules in the next section.
A quick document check can help establish what you are dealing with before any formal response is considered.
Who is bringing the claim?
What reference identifies the court proceedings?
What does the claimant say is owed and why?
Check the principal amount, fees, interest and costs shown where applicable.
Identify which HMCTS route is handling the claim and how responses are made.
Identify the applicable instructions, dates and any response details or access information supplied.
Disputing what is being claimed does not make the court proceedings disappear. If a defendant does not make the required response, the claimant may in appropriate circumstances be able to seek judgment in default. If you need advice about whether a claim should be admitted, defended or otherwise challenged, obtain advice from an appropriately authorised legal professional.
Court proceedings operate to formal time limits. The deadline applying to a claim can depend on the procedure being used, when the relevant documents were served and how the defendant responds.
For that reason, do not calculate a deadline simply from the day you happen to open the letter.
Under CPR Part 15, the general rule for a standard Part 7 claim is that a defence must be filed within 14 days after service of the particulars of claim. Where the defendant files an acknowledgment of service under Part 10, the general defence period becomes 28 days after service of the particulars of claim.
CPR 15.4 provides that the general period for filing a defence is 14 days after service of the particulars of claim, subject to the exceptions contained in the Civil Procedure Rules.
Where an acknowledgment of service is filed under Part 10, the general period for filing the defence is 28 days after service of the particulars of claim. This is not 28 additional days on top of the original period.
An acknowledgment of service is a formal procedural response. In an applicable Part 7 claim, it can provide additional time in which to prepare and file a defence.
Under CPR 10.3, the general period for filing an acknowledgment of service is 14 days after service of the relevant claim documents, subject to the specific rules and exceptions applying to the case.
Where Part 15 applies and an acknowledgment is filed under Part 10, the general defence period becomes 28 days after service of the particulars of claim.
Filing an acknowledgment does not itself set out the defendant's substantive defence. A defence still needs to be filed within the applicable period where the claim is being defended.
An acknowledgment should not be treated as putting the claim on hold indefinitely. The proceedings continue and the next applicable procedural deadline still needs to be met.
The Civil Procedure Rules use the concept of service when calculating many procedural deadlines. Rules determine when documents are treated as having been served, and this can be different from the day on which you personally read them.
The position can also differ where the particulars of claim are served separately from the claim form.
Keep the envelope, email and complete court documents. Check the issue and response information and follow the instructions for the particular HMCTS service dealing with your claim.
The 14-day and 28-day periods above describe the general CPR Part 7 framework. Different procedures, service arrangements, court orders, claims served outside the jurisdiction and other circumstances can alter the position. GOV.UK advises defendants to respond by the date applicable to their claim and to follow the instructions in the letter, email or court documents received. If you are uncertain about a court deadline or need advice about filing a defence, obtain appropriate legal advice promptly.
The correct response depends on whether you accept the claim, accept only part of it, dispute it or believe you have a claim against the claimant.
Your response is part of a formal court process, so use the procedure and response method applying to the particular claim you have received.
CPR Part 9 provides that, once particulars of claim have been served, a defendant may make an admission, file a defence or file an acknowledgment of service. A defendant can also admit part of a claim while defending the remainder, and a counterclaim may be made where the applicable rules allow.
If you accept the amount claimed and intend to pay it in full, the court documents or online service should explain the applicable payment and response process.
Keep evidence of any payment made and check carefully what the amount shown on the claim includes, such as the amount claimed, court fee and costs where applicable.
Payment does not mean the court paperwork should simply be ignored. Follow the instructions applying to your claim.
If you accept that some or all of the money is owed, the court procedure allows admissions to be made. Depending on the claim, this may also involve providing information about payment or asking for time to pay.
If you admit only part of the claim, the remaining amount can still be disputed using the applicable defence procedure.
An admission can lead to judgment being entered, so understand the effect of the response before submitting it.
If you dispute some or all of what is being claimed, CPR Part 15 provides for a defence to be filed. A defence is the formal procedural response setting out the defendant's position on the claim.
The substance of a defence depends on the facts and legal issues in the particular case. It should not be treated as simply a general letter explaining that you disagree.
Advice about the merits, wording or legal grounds of a defence can amount to legal advice and should be obtained from an appropriately authorised professional.
A counterclaim is a claim brought by the defendant against the claimant within the proceedings. It may be relevant where the defendant says the claimant also owes them money or another claim exists between the parties.
Counterclaims are governed by court procedure and can involve an additional court fee and further pleadings.
A counterclaim is not simply a complaint about the claimant — it is itself a formal legal claim.
You do not necessarily have to choose between accepting everything or disputing everything. The court procedure allows a defendant to admit part while defending the remainder.
Establish which part of the claim you say is owed and which part remains disputed.
The accepted part is dealt with through the applicable admission procedure.
The disputed remainder is dealt with through the applicable defence procedure.
HMCTS operates different online money-claim services. Check the letter or email you received to identify which service was used and follow its response instructions. The information needed to access the claim can differ between services.
Paper response forms can differ depending on whether the claim is for a specified or unspecified amount. For example, HMCTS uses different admission and defence forms for those categories. Use the forms and instructions supplied or specified for your claim.
Stop Your Debt UK can help with permitted administration, document organisation, general information and case coordination. Deciding the legal merits of a claim, advising on the grounds or wording of a defence or counterclaim, or conducting litigation can require appropriately authorised legal support.
If you have received a County Court claim form, HMCTS correspondence, particulars of claim, judgment notice or another court-related document, upload it to LetterChekr™ for a structured, plain-English explanation of what the document appears to be and the important information identified within it.
Choose a PDF, JPG or PNG copy of the claim form, court letter, particulars of claim, judgment correspondence or other document you have received.
The tool looks for key information including the sender, document type, amount, reference number, dates or deadlines and other important information appearing within the correspondence.
See what the document appears to mean, the important points identified from it and general information about possible next steps or areas that may require attention.
Uploading a document to LetterChekr™ does not acknowledge, admit, defend or otherwise respond to a court claim. It does not contact HMCTS and it does not pause or extend any court deadline. Always follow the instructions and applicable deadline for the actual claim you have received.
Complete your details below and one of our consultants can discuss the correspondence with you, help organise the surrounding information and identify where specialist, regulated or legal support may be required.
A money claim can move through several stages, but not every case follows the entire journey.
A claim may be paid, admitted, defended, settled, withdrawn or determined by the court depending on what happens after it is issued.
A disagreement exists about money allegedly owed by an individual or business.
Before proceedings are issued, there may be correspondence, demands, information exchange or a formal pre-action process depending on the type of dispute and the parties involved.
The claimant starts formal court proceedings seeking payment or another determination from the court.
The defendant receives the claim through the applicable court process. The documents or online notification explain the claim and provide instructions about responding.
What happens next depends significantly on the response to the claim.
The amount may be paid or the dispute may otherwise be resolved, potentially bringing the proceedings to an end.
The defendant may accept all or part of the amount claimed and use the applicable admission procedure.
If the defendant disputes some or all of the claim, a defence may be filed using the applicable court procedure.
Where a defended claim continues, the court may require further information and manage how the case should proceed. This can include directions, questionnaires, allocation to an appropriate track and instructions for the parties.
Mediation may provide an opportunity to resolve the dispute without a final hearing. Under the current court process, disputed money claims of £10,000 or less are generally referred to court-organised mediation.
The parties may reach an agreement through mediation or another form of settlement, meaning a final contested hearing may not be required.
If the claim remains unresolved, a hearing may be required so that the court can consider the case and make a decision.
Where the court determines that money is payable, judgment can set out what must be paid and the applicable payment terms. Judgment can also arise through other procedural routes, including default or admission.
The judgment may require payment immediately or in accordance with payment terms, depending on the order that has been made.
If money due under a judgment remains unpaid, the creditor may consider one or more court enforcement procedures. Enforcement is a separate stage and does not automatically follow every judgment.
Ignoring a County Court claim does not make the proceedings disappear.
If the applicable response period expires without the required response, the claimant may be able to ask the court to enter judgment without the claim first going through a trial.
Under the Civil Procedure Rules, default judgment can be available in specified circumstances where a defendant has not filed the required acknowledgment of service or defence and the relevant time for doing so has expired. It means judgment may be entered without a trial of the claim.
This illustrates a possible route where a money claim is not responded to. It does not mean every unanswered claim will automatically pass through every stage shown below.
A money claim has been issued and the defendant has been given information about the claim and how to respond.
The defendant does not make the relevant response through the court procedure within the applicable period.
The applicable time for acknowledging service or filing a defence expires. The precise position depends on the claim and the procedural steps already taken.
If the relevant requirements are satisfied, the claimant may be able to ask the court to enter judgment because the required response has not been filed.
If judgment is entered against the defendant, the court has formally determined the payment position. The judgment will state what is owed and how payment is to be made.
If money due under a judgment is not paid, the creditor may consider an appropriate court enforcement procedure. Enforcement is a separate stage and is not automatic merely because judgment has been entered.
The expiry of a response period and the entry of judgment are separate procedural events. Where the requirements of CPR Part 12 are satisfied, the claimant may be entitled to request or apply for default judgment.
This distinction matters because a defendant who realises that a response may be late should not simply assume that judgment has already been entered.
Check the current status of the actual claim and take appropriate action promptly.
Believing that the debt is wrong does not, by itself, tell the court that the claim is disputed. The appropriate procedural response still needs to be considered.
If all or part of the claim is being defended, the Civil Procedure Rules contain formal requirements governing the defence process.
Once judgment has been entered, the case is at a different procedural stage. Separate rules apply to payment, challenging a judgment and possible enforcement.
If judgment has already been entered, our County Court Judgment section explains what a CCJ means, payment, registration and the circumstances in which setting aside may become relevant.
If you dispute all or part of a County Court money claim, the court process provides a route for the claim to be defended.
Filing a defence does not automatically end the proceedings. It tells the court that the claim, or part of it, is disputed and can move the case into the defended-claim process.
Under CPR Part 15, a defendant who wishes to defend all or part of a claim must file a defence. What happens afterwards depends on whether the claimant continues the proceedings, whether the dispute can be resolved and what directions the court gives if the case continues.
A defence sets out the defendant's response to the claim. It may dispute the whole claim or only part of it.
If the claimant continues, the court can manage the proceedings and ultimately decide issues that remain unresolved.
The merits of a defence depend on the facts, documents and applicable law — not simply on whether the defendant disagrees with the claimant.
The precise procedure varies according to the type, value and circumstances of the claim, but the journey below shows the general route a defended money claim can take.
The defendant files a defence disputing all or part of the claim in accordance with the applicable court procedure.
After a defence, the claimant must decide what to do with the disputed claim.
Depending on the applicable procedure, the claimant may decide not to pursue the disputed claim further or may take steps to discontinue the proceedings.
If the claimant wishes to continue pursuing the disputed claim, the case can move into the next stages of the court process.
The court may send the parties a notice of proposed allocation and require directions questionnaires or other information. The court then manages the claim using the procedure appropriate to its value, complexity and circumstances.
Mediation can provide an opportunity to settle the dispute without a final hearing. Current GOV.UK guidance states that parties disputing a money claim of £10,000 or less will be told to attend court-organised mediation. Different arrangements can apply to higher-value claims.
The parties may reach an agreement through mediation, negotiation or another permitted settlement route. If the dispute is resolved, a contested final hearing may no longer be required.
If the claim remains unresolved, the court may list a hearing so that the disputed issues can be considered and determined.
If the court determines the disputed claim, it can give judgment based on the case before it. The outcome may differ from the amount or position originally claimed, depending on what the court decides.
It is not simply a complaint to the creditor. A defence forms part of the court proceedings and should address the claim through the applicable procedure.
Agreements, statements, payment records, correspondence, notices and other documents may become relevant to the disputed issues. Keep the complete records connected with the claim.
Deciding what allegations to admit, dispute or put the claimant to proof on can involve legal analysis. The correct position depends on the individual claim.
Stop Your Debt UK can provide general information, practical support, administration and case coordination. Determining the legal merits of a defence, providing legal advice or carrying out reserved legal work should be undertaken by the individual concerned or an appropriately authorised legal professional.
Receiving a County Court money claim means that court proceedings have been started against you. It does not, by itself, mean that a County Court Judgment has already been entered. A CCJ arises when the court enters judgment in the proceedings.
Formal court proceedings have been started, but the claim has not simply become a judgment because it was issued.
The claimant is asking the court to determine a claim for money.
The defendant can respond through the applicable court procedure, including paying, admitting or defending the claim as appropriate.
Depending on the response, the claim may be resolved, admitted, defended or continue through the court process.
Judgment means that the court has formally decided the payment position and entered a judgment.
The proceedings have reached the point where a formal court judgment exists.
The judgment will explain the amount owed and how payment is to be made.
Payment, registration, varying payment terms, setting aside and possible enforcement become separate issues after judgment.
Judgment can arise through different routes, including where a claim is admitted, where the court determines the claim or, where the Civil Procedure Rules permit it, through default judgment following a failure to make the required response. The important point is that the claim and the judgment are separate procedural stages.
Our County Court Judgment section explains payment, the court record, credit-file consequences, setting aside and what can happen if a judgment remains unpaid.
Once judgment has been entered, the court claim has moved into a different procedural stage.
The judgment should explain the amount to be paid, how payment is to be made and the applicable payment terms. What happens next depends on the judgment and whether it is complied with.
If the judgment is paid in accordance with its terms, enforcement may not be necessary. If payment is not made as ordered, the judgment creditor may consider asking the court to use an available enforcement procedure.
The immediate issue after judgment is what the court has ordered and whether those payment terms are complied with.
The court has formally determined the payment position and the judgment explains what is to be paid.
The judgment may require payment in full or provide for payment by instalments. In some circumstances an application can be made to change the payment terms.
The judgment creditor may consider an appropriate enforcement method and, where required, ask the court to take further action.
A judgment gives the judgment creditor a court-recognised right to payment, but the court does not automatically begin enforcement simply because the judgment has been entered.
If payment is not made as ordered, the creditor may need to request an appropriate method of enforcement. The procedure available depends on the circumstances and the type of enforcement being sought.
Different enforcement methods operate under different court rules and should not be treated as one automatic process.
Depending on the circumstances, a judgment creditor may consider one or more enforcement methods available under the court rules.
An enforcement procedure involving enforcement agents taking control of goods where the applicable legal requirements are satisfied.
In qualifying County Court cases, the court can order deductions from an employed judgment debtor's earnings towards the judgment debt.
A procedure that can require money held by a third party for the judgment debtor to be dealt with towards payment of the judgment.
A creditor may seek a charge over the judgment debtor's interest in an asset where the applicable requirements are met.
Court claims, judgments and enforcement are connected, but each stage has its own rules and practical considerations.
Understand what a CCJ means, payment, registration, credit-file consequences, setting aside and what can happen if a judgment remains unpaid.
Explore CCJ Help 02 Bailiffs & EnforcementUnderstand when enforcement agents can become involved, entry to a home, goods, vehicles, fees and the wider enforcement process.
Understand Enforcement 03 Charging OrdersUnderstand how a judgment creditor may seek a charging order against a debtor's interest in an asset and where this sits within the enforcement process.
Understand Charging OrdersThe correct next step depends on what the judgment says and your individual circumstances. Stop Your Debt UK can provide general information, practical support, administration and case coordination. Where legal advice, regulated debt advice or reserved legal work is required, the relevant work should be undertaken by an appropriately authorised professional.
A claim may contain information you dispute, relate to money you do not believe you owe or reach you after significant delay.
The first question is whether the claim is still live or whether judgment has already been entered. Those are different procedural positions and should not be treated as the same problem.
If the claim is still live, the appropriate court response should be considered promptly. If judgment has already been entered, a different procedure applies and an application to set aside the judgment may become relevant depending on the circumstances.
What happens next depends significantly on whether proceedings are still awaiting your response or whether the court has already entered judgment.
If judgment has not been entered and you dispute all or part of the claim, the issue is generally how the live claim should be responded to through the applicable court procedure.
Identify the claimant, claim number, particulars of claim, amount sought and the applicable response information.
Establish whether you dispute the whole claim, only part of it, the amount claimed or particular allegations within the claim.
Keep agreements, statements, payment records, notices, emails and other documents that may be relevant to the issues in dispute.
A defendant wishing to defend all or part of a standard claim may need to file a defence in accordance with the applicable Civil Procedure Rules.
Sometimes a person first becomes aware of proceedings after a judgment has already been entered. At that point the procedural question is no longer simply how to respond to the original claim.
Establish the claim number, claimant, judgment date, amount and the court dealing with the proceedings.
Identify the original claim, particulars, judgment and any information available about how and where the proceedings were served.
The legal position can differ depending on whether default judgment was correctly entered and whether there are grounds on which the court may set it aside.
CPR Part 13 contains the rules governing when default judgment must, or may, be set aside or varied.
The Civil Procedure Rules distinguish between circumstances in which the court must set aside a default judgment and circumstances in which the court has discretion to set it aside or vary it.
The court must set aside a Part 12 default judgment where the judgment was wrongly entered in the circumstances specified by CPR 13.2.
In other cases, the court may set aside or vary default judgment where the defendant has a real prospect of successfully defending the claim or there is another good reason for the judgment to be set aside or varied, or for the defendant to be allowed to defend.
Where the court is considering an application under CPR 13.3, the rules specifically state that one of the matters the court must have regard to is whether the person seeking to set aside or vary the judgment made the application promptly.
If a claim or judgment is disputed, the complete procedural and documentary history can be important when the position is reviewed.
The claim form, particulars of claim, claim number and any response information.
Information relevant to the address used and how the claim documents were served.
The judgment date, amount, payment terms and any subsequent court documents or enforcement correspondence.
Agreements, statements, payments, correspondence and other records relevant to whether the claim is disputed.
Whether grounds exist to defend a claim or seek to set aside a judgment can require legal assessment of the facts, service, procedural history and underlying claim. Stop Your Debt UK can provide general information, practical support, administration and case coordination. Where legal advice or reserved legal work is required, the relevant work should be undertaken by an appropriately authorised legal professional.
A claim may contain information you dispute, relate to money you do not believe you owe or reach you after significant delay.
The first question is whether the claim is still live or whether judgment has already been entered. Those are different procedural positions and should not be treated as the same problem.
If the claim is still live, the appropriate court response should be considered promptly. If judgment has already been entered, a different procedure applies and an application to set aside the judgment may become relevant depending on the circumstances.
What happens next depends significantly on whether proceedings are still awaiting your response or whether the court has already entered judgment.
If judgment has not been entered and you dispute all or part of the claim, the issue is generally how the live claim should be responded to through the applicable court procedure.
Identify the claimant, claim number, particulars of claim, amount sought and the applicable response information.
Establish whether you dispute the whole claim, only part of it, the amount claimed or particular allegations within the claim.
Keep agreements, statements, payment records, notices, emails and other documents that may be relevant to the issues in dispute.
A defendant wishing to defend all or part of a standard claim may need to file a defence in accordance with the applicable Civil Procedure Rules.
Sometimes a person first becomes aware of proceedings after a judgment has already been entered. At that point the procedural question is no longer simply how to respond to the original claim.
Establish the claim number, claimant, judgment date, amount and the court dealing with the proceedings.
Identify the original claim, particulars, judgment and any information available about how and where the proceedings were served.
The legal position can differ depending on whether default judgment was correctly entered and whether there are grounds on which the court may set it aside.
CPR Part 13 contains the rules governing when default judgment must, or may, be set aside or varied.
The Civil Procedure Rules distinguish between circumstances in which the court must set aside a default judgment and circumstances in which the court has discretion to set it aside or vary it.
The court must set aside a Part 12 default judgment where the judgment was wrongly entered in the circumstances specified by CPR 13.2.
In other cases, the court may set aside or vary default judgment where the defendant has a real prospect of successfully defending the claim or there is another good reason for the judgment to be set aside or varied, or for the defendant to be allowed to defend.
Where the court is considering an application under CPR 13.3, the rules specifically state that one of the matters the court must have regard to is whether the person seeking to set aside or vary the judgment made the application promptly.
If a claim or judgment is disputed, the complete procedural and documentary history can be important when the position is reviewed.
The claim form, particulars of claim, claim number and any response information.
Information relevant to the address used and how the claim documents were served.
The judgment date, amount, payment terms and any subsequent court documents or enforcement correspondence.
Agreements, statements, payments, correspondence and other records relevant to whether the claim is disputed.
Whether grounds exist to defend a claim or seek to set aside a judgment can require legal assessment of the facts, service, procedural history and underlying claim. Stop Your Debt UK can provide general information, practical support, administration and case coordination. Where legal advice or reserved legal work is required, the relevant work should be undertaken by an appropriately authorised legal professional.
Court claims can involve more than a single form. The claim itself, particulars, response information and earlier creditor records may all help explain how the proceedings have arisen.
Keep the documents together and preserve complete copies wherever possible. This makes it easier to establish the history, identify important dates and understand what information may be relevant.
Important information may appear on later pages, within the particulars of claim, accompanying response documents or online claim information. Keep the full document set, including pages that may initially appear routine.
The documents relevant to an individual claim will vary, but the following categories can help build a clearer record of the proceedings and the underlying dispute.
Keep the complete claim form showing the parties, claim number, amount claimed and other information identifying the court proceedings.
The particulars explain the basis on which the claimant says the claim is being made. They may appear within the claim form, be attached to it or, where permitted, be served separately.
Keep any response pack, instructions, access details or other information provided about how the claim should be responded to.
Where the claim uses an HMCTS online service, preserve the relevant claim information, reference details and copies or confirmations of anything submitted.
Keep contracts, credit agreements, terms, guarantees or other documents that may relate to the obligation on which the claim is based.
Account statements, bank records, receipts and evidence of payments can help establish the financial history behind the amount being claimed.
Keep relevant formal notices, letters, emails and earlier communications with the creditor, debt purchaser, solicitor or collection organisation.
If the proceedings continue, keep every order, notice, direction, hearing document and judgment received from the court.
Store the original paperwork safely and create copies or digital scans for day-to-day reference.
Where available, retain the envelope, email or other delivery information associated with court documents. Questions about service can depend on the applicable procedural rules and circumstances.
Preserve copies of responses, forms, evidence and correspondence submitted during the proceedings, together with available submission or delivery confirmations.
Record key dates such as when documents arrived, when responses were submitted and when further court notices or orders were received.
A photograph of the front of a court letter may omit the particulars of claim, response information, payment details, references or other pages relevant to understanding the proceedings. If you are asking someone to review the documents, provide the complete set wherever possible.
Some money claims and responses are handled through online court services. Keep copies of documents you submit and any available confirmation, reference or correspondence generated through the service. If legal advice about the relevance or adequacy of particular evidence is required, that advice should be obtained from an appropriately authorised legal professional.
Court proceedings involve formal deadlines and the appropriate response depends on what is being claimed, what stage the proceedings have reached and whether you accept or dispute the claim. Start by gathering the complete claim documents and establishing the position as early as possible.
We help gather the claim, particulars, correspondence and other relevant information so the position can be understood more clearly.
Your documents and circumstances can be organised through our central support and case-coordination process to help identify what stage the matter has reached.
Where regulated debt advice, legal advice or reserved legal work is required, we can help connect the matter with an appropriately authorised third-party professional.
Stop Your Debt UK remains available for permitted administration, document support and case coordination throughout the wider process.
Stop Your Debt UK provides information, practical support, administration and case coordination. Stop Your Debt UK is not an FCA-authorised debt advice firm or an SRA-regulated law firm. Where regulated debt advice, legal advice, formal insolvency services or another regulated or reserved activity is required, the relevant work is undertaken by an appropriately authorised third-party professional. The information provided on this website is general information and should not be treated as personalised legal or financial advice.